Publishing with Ideals

Privacy and Cookies

To ensure that visitors to our website have the best experience possible our site does use cookies. By ordering from our site we also collect personal information. As we only take payment through cheque, PayPal or BACS we do not collect personal banking information. This privacy policy is designed to help you understand exactly what information we retain and how it is used.

By using our website you accept the terms of this Privacy Policy.

Personal Information

We will not collect any personal data from you unless you specifically provide it and we will only use that information for completion of your order, in reply to your own query, or to contact you should their be any problems with your order. We do not ask you to provide any more information than is reasonably necessary to enable us to give you the service you deserve.

We do not provide your personal information to any third parties for any reason other than the payment and delivery of your order. We will only ever supply the minimum amount of information necessary to fulfil your order.

Except as described in this Privacy Policy, we do not maintain any personal information obtained from users through this website in a retrievable form.

Shopping

We do not require any of our customers to register for an account with us in order to use our online store although we do provide the option of setting up an account with us. The only information we will gather is the contact and shipping details you provide us at checkout, and your recent orders.

We do not take financial information from you at any time as card payments are made through our third party payment portals, PayPal and Stripe. When we access these portals the only information we have access to is name, address and your encrypted card details [such as your last 4 digits].

User comments and reviews

If you wish to provide comments or reviews for any titles or content on the website we will ask you to provide a username and email address so that we can let people know who posts which comment and to enable us to deal with any inappropriate or offensive behaviour.

Email and other contact details

You may wish to contact us from time to time by sending us letters or emails or by filling in contact forms on one of our websites. We will only use this information to respond to your query or suggestion.

Cookies

We use cookies on this site to enable certain parts of the site to function and to collect non-personal information about your use of the site so that we can improve our visitors’ experience.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They cannot harm your computer and do not contain any information that enable us to identify you personally, they just enable our website to recognise your computer and to identify certain other non-personal information such as which browser you are using. This information can be used to make the website work, to identify which parts of the site can work better or to analyse how often people visit the site and what they look at. We will not associate this data with any personally identifying information that you may choose to provide to us in other ways.

By your using this website, we infer that you have read this policy and agree to us sending you cookies.

To find out how to Manage your Cookies please see the Manage Cookies section below

What Cookies do we use and why?

We use Google Analytics cookies. The Google Analytics tool collects anonymous information about how visitors use our website, for example how many visitors came to our website and when, what browsers visitors use and how long visitors stay on the site. This data does not contain any information that is personal to you.

We use Wordfence [from wordpress] Cookies which give us real time information on visitors to our website. The information gathered is not information personal to you.

Our website uses cookies which are necessary to enable users on our site to browse and purchase titles. These help perform essential functionality such as remembering what items you have added to your shopping cart, keeping your details loaded into delivery information at checkout or remembering your order number.

Third Party Cookies

Some features used on this website may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the site where the embedded content is hosted. Likewise, if you share any content on this website through social networks you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third-parties for more information about their cookies and how to manage them.

How to manage cookies

To make full use of this site, your device must be set to accept cookies otherwise some of its functionality (for example online shopping) may not work.

However, if you want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit www.allaboutcookies.org which has detailed information for each browser as well as more information about cookies in general.

How to contact us

If you have any questions about this web site or our privacy policy, please contact us by using our online contact form or writing to:

 

Matthew James Publishing Ltd

19 Wellington Close

Chelmsford

Essex

CM1 2EE

 

or telephone: 01245 347 710